General

27/03/2020

MUST discussions & Club statement on ST renewal deadline & refunds

Excellent progress in discussions with club regarding Season Ticket renewals means we can now tick off the top two discussion points regarding postponement of the ST renewal deadline and refunds for remaining games this season (in the event ST holders are not able to attend or matches are not played). See earlier statement here regarding discussions.

We've been relaying issues raised by supporters - if you've not added your comments yet please do so here: 
https://www.surveymonkey.co.uk/r/STrenew

Later this morning we'll publish more details including further discussion points we're raising so we can get further feedback and ensure we've covered the key issues.

MUFC press release below:

MANCHESTER UNITED CONFIRMS EXTENSION OF RENEWAL DEADLINE AND CONTINGENCY ARRANGEMENTS FOR SEASON TICKET HOLDERS 
- Measures announced to provide clarity for fans
 
Manchester United has confirmed the financial arrangements which will be put in place for ticket holders if remaining games for this season are played behind closed doors or cancelled as a result of the disruption caused by the coronavirus pandemic. The club has also reviewed deadline dates, policies and procedures around season ticket renewals for next season. 
 
Rebate / refund policy
The club fully supports the collective intent to complete the Premier League, FA Cup and the UEFA club competitions. However, if it were decided that games cannot be played, or needed to be played behind closed doors, Manchester United confirms it will offer season ticket holders either a pro-rata rebate against their season tickets for next year, or a pro-rata cash refund based on the number of games still to be played. 
 
This rebate or a refund will also apply to supporters who have paid in advance for general admission tickets or Matchday VIP packages for the games that could be impacted this season. A rebate will also be offered to seasonal Executive Club members.
 
If postponed matches are played as normal, all tickets will remain valid.
 
Once there is more certainty around the fixture schedule, the club will directly contact all fans who are impacted to provide further information on how any rebates, cash refunds and renewals will be administered. 
 
Deadline
The Season Ticket renewal deadline, initially 1 May, has been suspended. This will be continuously reviewed and a new deadline will be put in place once there is confirmation of the start date of the 20/21 season. The club commits to giving as much notice of the revised renewal deadline as possible given the evolving situation. 
 
Richard Arnold, Group Managing Director, said: “We appreciate the patience and the support we have had from our fans throughout this challenging time and welcome the constructive discussions we have had with MUST and fan representatives. 
 
“We know our fans will not want to miss any games played in the coming months and will be disappointed if that is to be the case, but clearly we must all play our part in the efforts to combat coronavirus. 
 
“By pushing the season ticket renewal deadline back and confirming our policy if games were to be cancelled or played behind closed doors, we want to ease any concerns our loyal fans may have in the current circumstances. 
 
“They give Manchester United their support year after year, and at this time, we are committed to supporting them.  Our message to them is clear – we are all in this together. 
 
“We will continue to keep fans updated with any developments and in the meantime we encourage them to keep following the latest health advice and Government guidelines.
 
“As Ole and Casey said in their statement this week, stay safe, stay home and we hope to see you soon.” 
 
 
- ENDS
 
blog comments powered by Disqus